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Contact: 014 940 0069
Swartruggens, North West, South Africa
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Booking Information


GENERAL PUBLIC TERMS AND CONDITIONS:

1.      Reservations

2.      Payments

  • Bushbuck Hills requires advance payments to secure all reservations.
  • Full stay value must be paid 24 to 72 hours after making a reservation.

3.      Methods of payment

  • For a direct banking deposit or EFT payment, the guest must e-mail the bank deposit slip or proof of EFT payment with his booking dates and name as a reference to the Farm Manager.
  • Bushbuck Hills has no credit card facilities available.

4.      Cancellations

  • All cancellations must be in writing and addressed to the Farm Manager at admin@bushbuckhills.com
  • Twenty one days (21) and less before check-in date, the full pre-payment amount will be forfeited (100%).
  • Twenty two days (22) and more before check-in, a 10% administration fee will be charged with a minimum of R120.00.
  • In the event of the guest not checking in on the first night of the reservation, the accommodation will not be held for the number of days already paid for.
  • All applications for refunds to be addressed to the Farm Manager.
  • In case of illness or death from time to time the Farm Manager may request a medical certificate and/or death certificate to consider a refund.
  • Early departure results in 100% cancellation fee.
  • Deposits can be transferred to future bookings to avoid forfeiture.

5.      Confirmation of  reservations

  • A reservation will only be confirmed once the payment has been received within the given time period (24 to72 hours).
  • The full reservation amount is payable in advance.
  • Reservations must be confirmed 21 days before arrival with the Farm Manager.
  • The date, time of arrival and length of stay must also be confirmed.
  • On arrival the keys will be available from the Farm Manager’s house or in the key post box on the gate.
  • On departure the keys must be left in the key post box at the Farm Manager’s house.
  • Farm gates times are as follows:
    • Open 06:00
    • Close 18:00
    • Please make prior arrangements with farm manager for late arrival or early departure.

6.      Housekeeping

  • Cleaning staff will be available from Monday to Saturday.
  • The cleaning staff will only wash the dishes.
  • Cleaning staff will also be available on Sundays and public holidays at an additional cost of R120 per servant per day and with prior arrangement with the Farm Manager.
  • Units are equipped with basic crockery and cutlery.
  • The bedding includes:  pillows, summer fitted sheets, duvets and blankets.
  • Please bring your own towels, fire lighters and flat sheets (if needed).

7.      General information

  • The check-in time on the arrival date is from 15h00.
  • The check-out time on the departure date is before 11:00.
  • Office hours: Monday to Friday 08:00-17:00, Saturday 10:00-11:00.
  • Office is closed on Sundays and public holidays, for any emergencies please call the farm landline or alternatively the farm cell phone.
  • Bushbuck Hills will not be held responsible for the loss of any personal possessions, money or any other valuables at the farm.
  • DSTV dish is available; please bring your own decoder and subscription cards.
  • No pets are allowed.
  • One bundle of fire wood per night will be available on arrival.  Should you require any additional wood during your period of stay, it will be for your own account at R25 per bundle.
  • No wood may be taken from the field.
  • Utility quad bikes and bicycles are allowed on the farm.
  • No off-road driving is allowed on the farm. Drivers may only use the existing roads on the farm. Offenders will be dealt with.
  • No speeding or reckless driving on the farm.
  • No rubble or refuse may be dumped or discarded on any area of the farm. Rubbish bins will be available at all the houses marked yellow for glass and green for plastic.
  • Flora may not be damaged or removed.  Fauna of any kind may not be teased, disturbed, chased or trapped.   
  • No furniture within the house may be moved or used outside the houses.
  • Feeding of any wild animal or game is absolutely forbidden.
  • No parking is allowed on the grass at the bush camp. The area is clearly marked with restricted area boards.
  • Accommodation units have been designed to accommodate a specific number of people comfortably.  No overcrowding of units will be permitted.

8.      Rates

  • Rates include 14% VAT and are subject to change without prior notification.
  • Rates are subject to availability.
  • Rates are per person per night.
  • Children under the age of 3 years are free of charge.
  • Children age 4-13 years is half price.
  • Rates are for accommodation only unless otherwise specified.
  • Rates are non-commissionable.
  • Rates are only applicable to the general public.  These rates are not available for shareholders, groups or conferences.
  • All Bushbuck Hills rates are inclusive of taxes but exclusive of tourism levies.




Contact Details

Phone: 014 940 0069
Fax:
086 640 2696
E-Mail

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